LÚCIDO CUSTOMER CARE
We're here to help.
Have a question about your order, sizing, products or delivery? Our customer care team is here to make your LÚCIDO experience simple.
Tell us how we can help.
Whether you need help with an order, want to find the right size, have a question about our ethnic wear collection, or simply want to know more about LÚCIDO, we're happy to help.
Quick assistance
For urgent order-related questions, WhatsApp is the fastest
way to reach our team.
International customers
Shopping from outside India? Contact us through WhatsApp or
email and we'll be happy to assist you.
Your privacy matters
Your contact details are used only to respond to your enquiry
and provide customer support.
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Customer First
We're here to make your experience better.
Easy Assistance
WhatsApp, email or phone — choose what works for you.
NEED TO KNOW?
Frequently Asked Questions
Find quick answers to some of the questions our customers ask us most often.
How can I contact LÚCIDO about my order?
You can contact us through WhatsApp, email, phone, or the contact form above. For the fastest response regarding an existing order, we recommend WhatsApp.
How do I choose the right size?
Please refer to the size guide available on the product page before placing your order. If you're between sizes or need help choosing, contact us and our team will recommend the most suitable size for you.
Do you offer exchanges?
Yes. If an item arrives damaged or defective, please contact us within 7 days of delivery for assistance with an exchange. Items must meet the applicable exchange conditions and be returned in their original condition and packaging.
How long will my order take to arrive?
Delivery times depend on your location. Orders within Delhi and NCR generally take around 2–3 business days, while orders outside Delhi and NCR generally take around 5–7 business days.
Do you ship internationally?
If you're shopping from outside India, please contact our team before placing your order so we can confirm international delivery availability and applicable shipping charges for your destination.
What payment methods can I use?
We accept the payment methods available at checkout. If you experience a payment issue, please contact us through WhatsApp or email and we'll help you complete your purchase.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We'll check whether your order can still be modified or cancelled before it is processed for dispatch.
How can I track my order?
Once your order is dispatched, tracking information can be provided through the shipping communication associated with your order. If you need help tracking your package, contact our customer care team.
What should I do if my order arrives damaged?
Please contact us as soon as possible after delivery and share your order details along with photographs of the damaged or defective item. Our team will guide you through the next steps.
How quickly will I receive a response?
Our response time may vary depending on the volume of enquiries. For urgent questions, WhatsApp is generally the quickest way to reach our team.
Still have a question?
Our customer care team is happy to help.
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