Exchange Policy

7 Days Exchange Policy

If an item ordered by you on lucidowear.com is delivered to you in a damaged or defective condition, please email us for a replacement.

Exchange can be accepted only within 7 days of delivery of the item at the delivery address.

You may return any unopened item in its original packaging for a refund, excluding shipping costs. When you return your product, please indicate the reason for your return in a short note and send it through a reliable courier or mail it to us.

Shipping Policy

Once your order has been processed, it will be delivered to you within 2–3 business days in Delhi & NCR locations.

For locations other than Delhi & NCR, delivery will take approximately 5–7 business days.

Once your order is shipped, you will receive an email informing you of the courier company bringing your package and the AWB / Docket number.

The package can be tracked on the courier company's website.

Deliveries are made during office hours, 9:00 AM to 7:00 PM. For specific details, you may contact the courier company directly.

Delivery Policy

Please note that each shipment of items in an order requires an adult's signature upon delivery.

If there is any change in the delivery address after the order has been placed, the shipment shall be retained at the shipper's branch office or dealer for you to collect.

You can ask the courier company for the nearest shipper's branch location or dealer for pickup.

In case you are not at the delivery address at the time of delivery, the courier will leave you a delivery card so that you can contact them and rearrange delivery.

People in your household may sign for the parcel, but they may be asked to provide proof of identification.

Privacy Policy

We respect and humbly revere the privacy of all visitors to our website.

Under no conditions will LÚCIDO share your personal information with external agents, except where required to process your order or as required by applicable law.

By using lucidowear.com, you agree to the Privacy Policy of LÚCIDO.

We reserve the right to change, modify, add or remove portions of this policy at any time. Your continued use of this website following changes to these terms means that you accept such changes.